Privacy Policy
Nfluentz LLC d/b/a Workwell
Effective date: November 2024
Click here for Information regarding California’s CCPA privacy regulation.
Nfluentz LLC d/b/a Workwell (“WW,” us,” “we,” or “our”) operates a reputation management, SEO, and local search service (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data collected through our Service and the choices you have made regarding that data.
This Privacy Policy describes how Nfluentz LLC d/b/a Workwell and its subsidiaries and affiliates (collectively, “Workwell,” “we,” “us,” and/or “our”) collect and manage your personal information – meaning Information that relates to an identified or identifiable individual – as part of providing any services and products developed or administered by us, including without limitation our reputation management tools, messaging and communication tools, payment processing and related services, application programming interfaces, web and mobile applications, and any other services Workwell may offer (collectively, the “Services”). Any capitalized terms used but not otherwise defined in this Privacy Policy have the meanings provided in Workwell’s Terms of Service.
This Privacy Policy primarily covers:
In addition to the above, this Privacy Policy applies to individuals who visit https://workwellreviews.com (the “Website”), which is part of the Services. In this Privacy Policy, “you” and “your” refer to you, the reader, and how we process your personal Information will depend on whether you are a Client, Authorized User, Customer, or Website visitor.
By using the Services or otherwise providing us with Personal information, you acknowledge that your data will be processed and used in the manner set out in this Privacy Policy. We may amend this Privacy Policy occasionally in line with the Changes to Our Privacy Policy section below.
What personal Information we collect depends on the nature of your interaction with the Services. While some personal information is collected automatically or through sources outside Workwell, most are collected when you use our Services. A breakdown of our collection practices is below. In all cases, the Personal Information we collect will vary depending on the Services used and your relationship with Workwell.
Suppose you are a Client or an Authorized User. In that case, we collect Personal Information from you in connection with your Subscription Documentation and use (or prospective use) of the Services, such as:
As part of our registration process and agreement to provide the Services, we may also collect additional Information, such as your employer identification number, federal tax identification number, and other business-related Information. When you add payment information to your account, we use a third-party service provider to collect and store your payment information.
If you are a customer, we collect Information through your use of the services, including our Webchat widget, contact forms, review invitations, payment service, and other related products. We also collect your personal Information when you communicate with a Client via text message, phone, email, social media, or otherwise.
Depending on the Services you use, we may collect personal Information such as your:
We may also collect Personal Information when you visit our Website to browse, request Information about our Services, download a white paper, schedule a product demo, or subscribe to our media channels (e.g., blogs, YouTube, etc.). This personal Information may include your:
Certain Information may also be collected automatically when you visit our Website. For more Information, see the Information Collected Automatically subsection below.
Suppose you are a business partner integrated with Workwell or looking to do so. In that case, we collect your name and contact details as part of your application to combine them with our services.
We collect certain Information automatically whenever anyone uses our Services – whether you are a Client, Authorized User, Customer, or Website visitor.
We automatically collect details of your use of our Services, including traffic data, location data, logs, communication records (such as time of call or text message, call duration, call completion status, source number, and destination number), and other communication-related data, and the resources you access and use through the Services. We may also create inferred or derived data, such as a summary of Information in content processed by our artificial intelligence features.
Other websites, such as our Clients’ websites, may integrate Workwell’s widgets. When you visit a site with an embedded Workwell widget, we receive certain Information about you, including the web page you visited and other Information about your device.
We receive Information about the device and software you use to access our Services, such as your internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
If you link our Services to a third-party account, we may receive Information about you from that third party, including your profile information, photo, and account use. Suppose you link a Google account to our Services. In that case, Workwell’s use and transfer of Information received from Google APIs to any other app will adhere to the Google API Services User Data Policy. Choose to link your Google email account to our Services. Workwell may use information from the emails in your linked account to develop, train, and improve artificial intelligence and/or machine learning models personalized for you. In doing so, it may transfer such information to third-party artificial intelligence tools. Workwell does not use Google Workspace APIs to develop, improve, or train generalized/non-personalized artificial intelligence and/or machine learning models.
The Information we collect automatically by cookies, web beacons, and similar technologies may include:
See this Privacy Policy’s Cookies and Similar Technologies section for more Information.
Customer proprietary network information (“CPNI”) is specific Information about a U.S. Client/Authorized User or Customer that Workwell collects in the course of providing the Workwell Phones Service. It includes Information such as phone numbers dialed and received by Clients, the number of phone numbers assigned to an account, the average length of calls, and call detail records and usage data. CPNI does not include basic contact information (such as name, phone number, and address).
Workwell uses CPNI for the purposes described in this Privacy Policy other than for marketing purposes and protects the confidentiality of CPNI as required by law. Workwell personnel are not permitted to access, use, or share any CPNI unless authorized and have a legitimate business need to do so.
Depending on whether you are a Client, Authorized User, Customer, or Website visitor, we may also collect Personal Information about you from third parties, including our marketing and service partners, identity verification and public record investigation services, and banks and other financial institutions. We may also collect publicly available Information from you. For example, we may source Information about a business from public search pages, receive Information about you if you interact with us, or share your Information through various social media channels.
We may sometimes receive or create deidentified Information that can no longer reasonably be used to infer Information about, or otherwise be linked to, a particular individual. We maintain and use such Information in deidentified form and do not attempt to re-identify the Information except as required or permitted by law.
3.HowWeUsePersonal Information
We use your personal Information to provide you and our Clients with our Services and to manage our business operations. This includes communicating with you as part of our Services, as well as use for advertising and marketing purposes and as otherwise permitted by law. The nature of how we use personal information will depend on the specific Services we use. It may vary depending on whether you are a Client, Authorized User, Customer, or Website visitor. A more detailed breakdown of how we use personal Information is below.
We may use your personal Information to:
We may use your personal Information to:
Please see the Your Rights and Choices section of this Privacy Policy for details regarding your choices regarding marketing communications and targeted advertisements from us.
We may use your personal information to communicate with you or provide information you have requested, such as:
We may use your personal Information for legal, compliance, and security-related purposes, including to:
In certain instances, Workwell may share the personal Information it processes to provide our Services and other purposes, as described below.
We may share personal information with our clients and their authorized users to provide services, fulfill requests, and perform other purposes described in this privacy policy. Suppose you are a Customer as part of providing the Services (for example, when you use our Webchat widget on a Client website, complete a transaction through our
Payments Platform, or leave a review for a Client). In that case, Workwell will share your personal Information with the applicable Client, such as your contact information, transaction details, and review and communication content.
Suppose a Client integrates Workwell with other applications or platforms. In that case, we may share personal information with the third-party integration partners selected by the Client when Workwell is instructed to share that Information as part of the Services.
We may also share Personal Information with third parties to provide, maintain, and improve our Services, including service providers who may access Information about you to perform services on our behalf or on behalf of our Clients, such as hosting and information technology services, payment processing services, identity verification and fraud prevention services, marketing and advertising services, data analytics and personalization services, and customer support services.
Additionally, we may share personal Information we receive with our subsidiaries and affiliates for any of the purposes described in this Privacy Policy.
We may share personal Information if we believe it is necessary:
We may share personal Information with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Workwell’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Workwell is among the assets transferred.
Workwell and the third parties described below may use cookies, pixels, and other tracking technologies to provide the Services and for the purposes described in this Privacy Policy.
A “cookie” is a small text file placed and saved in your browser when you access our Services and potentially the websites of our Clients, business partners, and other third parties. We use session cookies (cookies stored only for a specific website visit) and persistent cookies (cookies stored beyond a particular website visit) to provide the Services and other purposes described in this Privacy Policy. These cookies may be set by us (first-party cookies) or third parties that collect Information on our behalf (third-party cookies), such as Google Analytics.
Other tracking technologies, such as pixels, tags, and embedded scripts, consist of small transparent image files or web programming codes that record how you interact with websites and mobile applications. These technologies are often used in conjunction with cookies or other identifiers associated with your device.
We use web analytics services such as Google Analytics to collect and process specific analytics data. We also use session replay services on our Services to understand and improve functionality and an individual’s experience using them. Certain web analytics services may collect Information about your Website use and other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt out of them by downloading
the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
There are ways to control and/or reject the setting of cookies and similar technologies within your browser settings. As each browser is different, please consult the “help” menu within your browser. For additional Information about cookies and how to control their use on various browsers and devices, visit http://www.allaboutcookies.org. Please be aware that restricting cookies may prevent you from accessing and using all or part of the Services, depending on the Services being used.
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Outside of the opt-out preference setting described below, we currently do not respond to DNT signals, and we may continue to collect Information in the manner described in this Privacy Policy from browsers that have enabled DNT or similar mechanisms.
Workwell does not “sell” Personal Information in the traditional sense. We do, however, provide personal Information collected on and activity from the marketing pages of our Website to third parties to display advertisements for Workwell to you on other platforms (otherwise known as “targeted advertising” or “cross-context behavioral advertising”). Similarly, we allow certain third-party advertising partners to use cookies and other tracking technologies on our Services to collect Information about you and your online activities for interest-based advertising or other targeted content. The information they collect may be associated with your personal information, or they may collect Information about your online activities over time and across different websites and other online services. This Information may be shared with ad networks and other content providers.
Depending on your location, you may be able to opt out of such “sales” and “sharing” through our cookie management tool, which can be accessed by clicking on the “Manage Preferences” or “Do Not Sell or Share My Personal Information” links at the bottom of our Website. Please note that your opt-out will be specific to the device and browser you use when you opt-out, and our Website will recognize opt-out preference settings only on domains of our Website where any “selling” or “sharing” occurs.
We retain personal information as long as it is reasonably necessary to provide the services and other purposes outlined in this privacy policy. For example, we may maintain information about users of our services to comply with our legal and regulatory obligations or protect our interests.
To determine the appropriate duration of the retention of Personal information, we consider the amount, nature, and sensitivity of the personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other obligations. Regarding each type of Personal Information Workwell collects, the retention period will vary depending on our relationship with the applicable individual. Generally, we retain a Client’s Personal information – including Personal Information of their Authorized Users and Customers – for the duration of our agreement with the Client plus a reasonable period following termination.
We strive to provide you with choices regarding the personal Information we process about you. Depending on the nature of your relationship with Workwell, you may be able to manage your individual Information and preferences directly as part of the Services or by contacting Workwell, as described below.
Your ability to update and manage the Personal Information we process will differ depending on your relationship with Workwell and the services you use.
We rely on you to ensure that the information in your account is accurate, complete, and up to date, and we ask that you notify us of any changes to your personal information. If you are a Client or Authorized User, you may access, change, or correct certain Workwell account information by logging into your account. You may also submit a request via email at support@Workwellreviews.com to request access to, correct, or delete any personal information you have provided or that we have collected in a data controller capacity. We may need to verify your identity before processing your request. In certain instances, we may be unable to accommodate your request due to legal, contractual, or technical restrictions. Please note that we cannot delete all your personal information except by deleting your Workwell account.
Clients wishing to delete or exercise other choices about the Customer data Workwell processes on their behalf in a service provider/processor capacity may do so by submitting a request via email at support@Workwellreviews.com. In some cases, we may retain a copy of your usage records, including their personal Information, to perform necessary functions like billing, troubleshooting, detecting, preventing, and investigating spam, fraudulent activity, and network exploits and abuse. Due to litigation, law enforcement requests, or government investigations, we may also be required to preserve Client records, including those containing personal Information. If we have to do this, we will delete the impacted records when we are no longer legally obligated to retain them. We may, however, maintain or use records after they have been deidentified if permitted by law.
B.Customers
When we provide our Services to our Clients and their Authorized Users, we generally act as data processors or service providers on their behalf. This means that when we receive and otherwise process information about Customers as part of providing the Services, such as Customer names, contact information, text messages, call records, etc., we do so on behalf of our Clients and in accordance with their instructions. As such, if you wish to access, modify, or delete any personal information or the content of communications Workwell processes as a service provider or data processor on behalf of a Client, you should direct your request to that Client rather than to Workwell.
In other instances, if applicable, contact us as described in the Contact Us section of this Privacy Policy.
If you submit a request to update, delete, or otherwise manage your personal Information, we will try to help you with your request free of charge. However, we may request that you pay a reasonable fee, such as if you request a transcript or a reproduction by mail. We will only do so if we are authorized by law and if we notified you before and you’ve accepted the fees. To avoid any fraudulent request and protect your personal Information, we may ask that you provide proof of identity with your request. We will not use such Personal Information for any other purposes.
We will respond to your request as soon as reasonably practicable and within the period required by law. Please note that we may refuse to act or limit your rights in certain circumstances as the applicable law permits. If we cannot process your request, we may inform you of the reasons why, subject to any legal or regulatory restrictions, and outline further steps available to you.
In some instances, depending on the nature of your request, there may also be residual Information that will remain within our databases and other records, which, due to applicable law or as part of Services that are in the process of being carried out, will not be removed or changed. We will also retain Information about your request for recordkeeping and compliance purposes.
Workwell (whether directly or through a third party) may send you different types of communications as part of providing the Services.
Workwell may send you marketing and other promotional communications for new or existing Services that we think you might be interested in. These communications may include promotional emails and marketing text messages if you have opted in to receive them. You may unsubscribe from Workwell’s promotional emails via the unsubscribe link provided in such emails. To stop receiving marketing text messages from Workwell, text
“REMOVE” in response to any Workwell marketing text message you receive. If you unsubscribe from Workwell marketing text messages and wish to resubscribe, reply “JOIN.” For more Information about text messages Workwell sends on its behalf, see our SMS Terms and Conditions.
Please note that, as stated above, you may still receive certain non-marketing communications from Workwell after opting out. These messages may include transaction-specific or account-specific communications.
If you are a Customer, our Clients may also send you marketing and promotional communications as part of their use of the Services. In these instances, please follow the instructions in those messages to opt-out or reach out to the Client directly.
As part of your interaction with our Services, you may receive various non-marketing communications from Workwell via email, text, or telephone. These include, but are not limited to:
For Clients and Authorized Users:
For Customers:
For Information about your choices regarding Workwell’s use of cookies and similar technologies, see the Cookies and Similar Technologies section of this Privacy Policy.
We have implemented reasonable security measures designed to protect the Information we maintain. These measures vary based on the sensitivity of the Information we collect
and process. However, we cannot guarantee that personal information collection, transmission, and storage will always be completely secure.
Where we have given you (or you have chosen) a password for access to certain features of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Workwell strongly recommends that Clients enable multi-factor authentication.
This Privacy Policy only applies to Information Workwell processes when you visit our Website or otherwise use our Services. Workwell’s Clients are independent third parties that maintain their business practices and policies outside of their relationship with Workwell and their use of the Services. As a result, we are not responsible for our clients’ privacy policies or data practices.
Moreover, while visiting our Website or using the Services, you may be directed through links to third-party websites or services that are not operated or controlled by Workwell. We are not responsible for the privacy practices and policies of these third parties, and we encourage you to review their policies, as their practices may differ from ours.
Our Services are not targeted to or directed at children under the age of 13, and we do not intend to or knowingly collect or solicit personal Information from children under 13. Suppose you have reason to believe a child under 13 has provided Personal Information to us. In that case, we encourage the child’s parent or guardian to contact us as described in the Contact Us section of this Privacy Policy to request that we remove the Information from our systems.
Our Services are primarily hosted in the United States. If you choose to use Services from other regions of the world with laws governing data processing that differ from those in the United States, please note that you are transferring your personal Information outside those regions to the United States for processing. Additionally, Workwell (or our service providers on our behalf) may transfer your data from the United States to other regions in connection with our data processing. We utilize appropriate safeguards for transferring personal Information in various jurisdictions and have implemented contractual arrangements or other measures.
Your provision of Personal Information to us via the Services constitutes your consent to transferring and processing your Personal information as described in this Privacy Policy.
12.1.Australia
If you are an Australian user accessing or using the Services from Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained therein apply to Personal Information collected or held by Workwell entities with an “Australian link” (within the meaning of the Privacy Act). In addition, Workwell is committed to complying with other applicable commonwealth, state, or territory privacy and data protection laws and regulations.
The table below summarizes specific categories of Personal Information Workwell collects, the sources of that Personal Information, and how we use and disclose that Personal Information, as required by the California Consumer Privacy Act of 2018, as amended (“CCPA”). For more Information, please see the generally applicable sections of our Privacy of our Privacy Policy above.
*Note that the Personal Information collected will depend on an individual’s relationship with Workwell and the Services provided.
If you are a California resident, you may exercise your rights under the CCPA to have personal Information Workwell collects about you in a data controller/business capacity by following the instructions in the Privacy Policy’s Your Rights and Choices section.
Suppose you are in Canada, subject to applicable law and the nature of your relationship with Workwell. In that case, you may have the right to review, correct, delete, or otherwise limit our use of your personal information previously provided to us. You may also have the right to access Information about how your Personal information is or has been used and the names of individuals and/or organizations to which your Information has been disclosed. You may exercise such rights by following the instructions in the Your Rights and Choices section of this Privacy Policy.
The Office of the Privacy Commissioner of Canada drafted this FAQ to help you access your personal information when a business holds it. You can also contact the Office of the Privacy Commissioner of Canada’s Information Centre at 1-800-282-1376 or by mail at 30 Victoria Street, Gatineau, Québec K1A 1H3.
If you have any issues with how we process your personal information or how we respond to your request, please let us know. We will try to improve our processes and provide additional information about our practices if you want us to do so. If you are still unsatisfied, you can lodge a complaint to the Office of the Privacy Commissioner of Canada using this online form or your local privacy regulators.
Workwell will post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is at the top of this page. If we make material changes to how we process personal information, we will notify clients and authorized users by email at the primary email addresses specified in their accounts. Suppose you are a Client or Authorized User. In that case, you are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically visiting our Services and this Privacy Policy to check for any changes.
If you have questions about our Privacy Policy, our data processing practices, or our compliance with applicable privacy laws, please email us at support@Workwellreviews.com, write to us at Workwell, Attn: Legal Department, 304 E. Pine St. #1231, Lakeland, FL 33801 or call us at 1-863-777-4727.
If you are a user with a disability, or are supporting an individual with a disability, and are having difficulty navigating this Privacy Policy or the Information linked within this Privacy Policy, please contact us at support@Workwellreviews.com.
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